# Plans, upgrades and cancelling

> What each plan includes, how to upgrade, change or cancel, and what happens when you downgrade.

Web page: https://noteclearly.com/en/help/plans-and-billing/  
Help center: https://noteclearly.com/en/help/  
Updated: 2026-10-22

Your plan belongs to your **organization** - everyone in it shares its transcription minutes and AI credits. Compare the plans on the [pricing page](https://noteclearly.com/en/pricing/).

## Upgrade or change plan

1. Open **Settings → Subscription**.
2. Pick a plan under **Available plans** and click **Subscribe** - or **Upgrade** / **Downgrade** if you already have one.
3. Pay securely by card through Stripe.

A change of plan takes effect immediately; the difference for the rest of the month is settled on your next invoice. New limits apply right away.

Only members allowed to manage the subscription - the owner, for one - can do this. Others are asked to talk to them.

## Payment method, invoices and billing email

On **Settings → Subscription**, **Manage billing** opens Stripe's billing portal: update your card, download invoices and change billing details. **Billing email** sets where invoices and receipts go.

## Cancel

On **Settings → Subscription**, click **Cancel subscription**. Your plan stays active until the end of the period you've paid for, and then your organization moves to the Free plan. Changed your mind before then? Click **Resume subscription**.

## What happens on a smaller plan

Nothing is deleted. Your notes, tags, views, templates and outputs are all kept. But:

- **Minutes and credits** follow the new plan's monthly amounts.
- **Longest recording** follows the new plan.
- **Saved views** and **members** over the new limit keep working, but you can't add more until you're under it.
- **Uploading audio files**, **your own templates** and the **weekly digest** stop if the new plan doesn't include them. Templates you have can still be seen and deleted.

## If a payment fails

You'll get a notification and an email asking you to update your payment method. Do it under **Manage billing**. If the payment can't be collected, the organization moves to the Free plan.

## Prices

Prices are per month, excluding VAT. The Advanced and Pro plans are one price for the whole team, not per person.