# Password, email and two-factor authentication

> Change your password or email address, reset a forgotten password, and protect your account with two-factor authentication.

Web page: https://noteclearly.com/en/help/account-security/  
Help center: https://noteclearly.com/en/help/  
Updated: 2026-10-22

## Forgot your password?

On the [sign-in page](https://app.noteclearly.com/login), click **Forgot password?**, enter your email address and click **Send reset link**. Follow the link in the email to set a new password. No email? Check your spam folder, and that you used the address you signed up with.

## Change your password

Open **Settings → Security**, enter your current password and the new one twice, and save.

## Change your email address

Open **Settings → Profile** and click **Change** next to your email. Enter the new address and click **Send confirmation link**. Your email changes only once you click the link we send to the new address - and then you're signed out everywhere, so sign in again with the new address.

## Two-factor authentication

With two-factor authentication, signing in also needs a 6-digit code from an authenticator app (such as 1Password, Google Authenticator or Authy), so a stolen password alone isn't enough.

1. Open **Settings → Security** and click **Enable** under **Two-factor authentication**.
2. Scan the QR code with your authenticator app - or enter the key shown under it.
3. Enter the 6-digit code it shows and click **Confirm and enable**.
4. **Save your recovery codes** somewhere safe - copy or download them. They're shown only once.

### Lost your phone?

Sign in with your password, click **Use a recovery code** and enter one of your saved codes. Each works once. Then, under **Settings → Security**, generate **New recovery codes**, or disable and re-enable two-factor authentication with your new phone.

If you've lost both your authenticator and your recovery codes, [contact us](https://noteclearly.com/en/contact/) from the email address of your account.

## Verification email didn't arrive

Check your spam or junk folder, and wait a few minutes. If the link has expired, [register again](https://app.noteclearly.com/register) with the same address to get a new one. Still nothing? [Contact us](https://noteclearly.com/en/contact/).